Frequently Asked Questions

We specialize in creating bespoke designs for weddings, birthdays, corporate events, and other special celebrations.

Requesting a quote is simple! Fill out our inquiry form on our website with as much detail as possible about your event. We'll get back to you promptly with a custom proposal.

Certainly! Visit our portfolio on our website to view samples of our past projects. We can also provide a sample of our paper goods prior to committing to a full order. Please contact us at hello@interestofjoy.com to request samples and more information.

Please visit our Process page for an outline of the entire project!

We recommend contacting us at least 3-4 months before you need to mail our your invitations to ensure ample time for design, production, and delivery or setup (the sooner the better!). For signages, we recommend at least 3-4 months prior to your event date.

Yes, we provide delivery and professional setup services for all event signages to ensure everything looks perfect on your special day.

Contact us as soon as possible to discuss any necessary adjustments. Changes may affect the timeline and cost of your order. Please note changes cannot be made after you approve digital proofs of your order.

No, all our designs are bespoke and crafted uniquely for each client. We do not offer digital downloads or templates.

We accept credit/debit cards through our client portal.

If your paper goods arrive damaged or defective, please notify us immediately at hello@interestofjoy.com. We will promptly assess the issue and take appropriate action. Orders with errors that were present on approved proofs are not eligible for returns or refunds. Approved reprint requests will incur the full original cost of order. If prints do not match the approved proof, we will expedite a reprint at no additional cost.

For custom signage, report any damage or defects immediately upon completion of setup using the staff contact number provided. We will assess the issue upon receipt of pictures and take corrective action. Damages occurring after setup are not our responsibility. Orders with errors that were present on approved proofs are not eligible for returns or refunds. For orders with errors not present on proofs, we will resolve the issue by providing partial refunds appropriate to the situation.

For rentals, report any damage or defects immediately upon completion of setup using the staff contact number provided. We will assess the issue upon receipt of pictures and take corrective action. Damages occurring after setup are not our responsibility and you will incur a replacement cost.

Yes, the current order minimum is set at $500 for signages (excluding delivery and set up fees) and $200 for invitations.

It's recommended to order 5-10 extra invitations to accommodate last-minute additions to your guest list, keepsakes, and copies for your photographer/videographer. If you require additional invitations after your initial order has shipped, please note that production and delivery may take up to 3-4 weeks.

USPS scales can vary, so we can't guarantee a specific weight for your suite. We recommend waiting until you receive your invitations to weigh them at your local post office. 

Services we provide as add-ons:

• Addressing envelopes (requires Excel format; detailed instructions will be provided)

• Return address labeling

• Suite assembly and envelope stuffing

Services we Do Not provide:

• Stamping; however, we can offer design-related recommendations.

We do not have a physical office available for client visits at this time.

Accidents can happen. If a rental item is damaged during your event, you will be responsible for the full replacement cost as outlined in our contract.